While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 7 Day Return Policy. Springfree products are an exception to this policy where we will offer 30 Day Returns (replace 7 days where relevant below to 30 Days).
If you decide you want to return an item for any reason within 7 days after receipt of your order, please email us at hello@playgroundpals.com.au with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order and a 15% restocking fee.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. We anticipate to process eligible refunds within 21 business days approximately.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution center unused and the the same condition as you received it, in the original packing and unassembled.
Items returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at hello@playgroundpals.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Please note that colour customised trampolines are not returnable or refundable.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to hello@playgroundpals.com.au the day of delivery.
Playground Pals will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 7 Day Return policy and will be subject to return shipping costs.
Unless you had cancelled your order prior to it being shipped to you, the amount refunded to you will be reduced by the shipping cost.
Please note that colour customised trampolines are not returnable or refundable.
Exchanges
For exchanges, please contact us directly to discuss.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
Products that are specified as certified pre-owned or used are ineligible
for a return.
Playground Pals only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a one time use or temporary use are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.